Leave a Google review
Share your experience publicly on Google to help others discover our business.
Tell others about your experience on Google.
Google reviews.Customer complaints. Managed together.Google reviews.Complaints. One workspace.
Sumaty helps restaurants, cafés and local businesses manage Google reviews, private customer complaints, replies and branch performance in one workspace.
Manage Google reviews and private complaints with Sumaty. Give your team one place to reply, follow up and improve service.
- Audit + insights report
- No review gating
- Strengthening skills
Public reviews or private feedback. Their choice.
GUEST CHOICE. HONEST FEEDBACK.
Guests choose how to share—publicly or privately.Every guest. A choice of their own.
You get the insights that matter most. More reviews, real conversations, and better experiences—made simple.
Public reviews. Private feedback. The choice is always theirs.
Build trust naturally
More authentic reviews and a stronger reputation.
Your team listens
Private feedback goes to your team.
No review gating
Guests choose to share— no filters, no pressure.
How would you like to share your feedback?
Share privately with usShare privately with us
Tell us privately how we can improve. Your feedback stays between us and helps us make things right.
Tell the team what went well or what could be better.
We value every voice. Every choice helps us improve.
Private feedback goes to your team.
Guests choose freely. Your team controls replies and follow-up.
See Sumaty in action
Everything you need to listen, respond, and improve — on one platform.
From a guest’s feedback to your team’s next step.
1. Public QR feedback capture
Guests scan the QR code to share their feedback or leave a publicly visible Google review.
2. Centralized inbox
All your feedback in one place — organized, prioritized, and actionable across locations.
1 of 4
Built for businesses across the regionBuilt for your business.
Restaurants & Cafés
Hotels & Resorts
Retail & Boutiques
Clinics & Salons
Gyms & Sports Centers
Education & Training
Services & More
Swipe to explore all seven industries →
Plans & pricing
Choose how much of the reply workflow your team wants to automate.
Every location. Every guest matters.
Both plans bring reviews, private complaints, and follow-up into one workspace.
Set your branch count above.
Core Operations
Manual replies and follow-up with your team.
SAR 300 / month
SAR 3,600 billed yearly
Autonomous AI
Everything in Core Operations, plus AI drafts and eligible automatic replies.
SAR 600 / month
SAR 7,200 billed yearly
Compare the plans
| Included | Core | AI |
|---|---|---|
| Branch QR codes & feedback links | Included | Included |
| Reviews & private complaints | Included | Included |
| AI reply drafts | Not included | Included |
| Team access, alerts & reports | Included | Included |
| Publishing review replies | Team approval | Eligible auto-replies¹ |
| Preview before automation | Not included | Included |
| Owner rules, activity & pause | Not included | Included |
| Sensitive or low-rating replies | Human approval | Human approved or automated² |
¹ Owner opt-in is required. Only eligible, low-risk 4- and 5-star replies can publish automatically.
Subscription prices. Taxes are confirmed before payment.
Choose the right plan to continue.
² Expanded automation is planned. Publishing eligibility is confirmed before activation.
Why should I choose Sumaty?
Sumaty helps you attract new customers by building trust in your business, and gives existing customers a reason to return. Bring reviews and complaints into one place, respond faster, and turn feedback into better service.
Which plan should I choose?
Choose Core for replies written by your team. Choose Autonomous AI for AI drafts and eligible automation, with the same review and complaint tools.
How does yearly billing work?
For the Saudi offer shown, paying yearly saves 20% compared with monthly billing. The cards show the monthly equivalent and the full annual payment.
Can I try it first?
Request a 14-day Core trial for one branch. We’ll help you get set up.
What if I have several branches?
Set your branch count above to request a tailored quote. Owners can view the whole business; branch teams see the locations they manage.
Which replies can AI publish?
After owner activation, AI can publish eligible low-risk four- and five-star replies. Sensitive cases and other ratings need human approval.
Can guests still leave a Google review?
Yes. Google reviews and private complaints stay equally visible. Guests choose where to share their feedback.
FROM FEEDBACK TO FOLLOW-UP
Explore what you can manage with Sumaty
Google review management
Build a clear Google review workflow with Sumaty: branch QR links, team ownership, thoughtful replies, and an equally available private complaint option.
Read the guidePrivate complaint management
Give guests a private complaint channel with Sumaty, then organize branch ownership, follow-up, status, and history while preserving their Google review choice.
Read the guideRestaurant reputation management
Organize restaurant feedback with Sumaty: branch QR links, Google review and private complaint choices, team follow-up, and reports for branch discussions.
Read the guide
07 GET STARTED
Make every guest voice count.
See how Sumaty can help you turn feedback into real growth.